CANCELLATION & REFUND POLICY
We aim to provide a smooth and transparent shopping experience to all our customers. Please read the following Cancellation and Refund Policy carefully before placing an order.
1. ORDER CANCELLATION
Customers may request cancellation of an order before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may contact our customer support team for assistance.
If an eligible cancellation request is accepted, the refund will be processed through the original payment method or another applicable payment method.
2. 5-DAY CHECKING WARRANTY
All eligible products purchased from our website are covered by a 5-Day Checking Warranty from the date of delivery.
This warranty is intended to cover genuine product-related issues identified during the initial checking period.
If the product is found to have an internal defect or is not functioning properly within 5 days of delivery, the customer may contact us to request a replacement or return, subject to verification.
3. PRODUCT NOT WORKING / INTERNAL DEFECT
If the product is not working properly or has an apparent internal manufacturing defect, the customer should contact our customer support team within 5 days of delivery.
Our team may request photographs, videos or other information to verify the reported issue.
After verification, we may provide a replacement or accept the return and process an applicable refund, depending on the nature of the issue and product availability.
4. UNBOXING VIDEO REQUIREMENT
For claims relating to transit damage, missing items, wrong products or visible damage to the package/product, customers are strongly advised to record a continuous and clear unboxing video.
The video should clearly show:
• The sealed package before opening
• The shipping label
• The complete opening of the package
• The product and all accessories received
An unboxing video may be required to verify and process claims relating to shipping damage, missing items or incorrect products.
5. REFUND ELIGIBILITY
A refund may be applicable where:
• A valid return is accepted by us
• The product is confirmed to have a covered defect and a replacement is not available
• The wrong product was delivered
• The product received is materially different from the product ordered
• A refund is otherwise required under applicable law
6. REFUND PROCESSING
Once the returned product is received and inspected, the refund decision will be communicated to the customer.
Approved refunds will generally be processed to the original payment method or through another applicable payment method.
The time taken for the refund to reflect in the customer's account may depend on the payment gateway, bank or financial institution.
7. NON-ELIGIBLE CONDITIONS
The 5-Day Checking Warranty does not normally cover issues caused by:
• Accidental damage
• Physical damage caused after delivery
• Misuse or improper use
• Water or liquid damage, where applicable
• Improper installation or handling
• Unauthorized modification or repair
• Normal wear and tear
• Damage caused by negligence or failure to follow product instructions
8. RETURN CONDITION
Where a return is approved, the customer should return the product along with the original packaging, accessories, manuals and other items supplied with the product, wherever applicable.
The returned product may be inspected before the replacement or refund is finalized.
9. SHIPPING CHARGES FOR RETURNS
Return shipping arrangements and applicable shipping costs will depend on the reason for the return and the outcome of our verification.
Where the issue is confirmed to be a covered product defect, wrong product or other eligible issue attributable to us, the applicable return/replacement shipping arrangement will be communicated to the customer.
10. CONTACT US
For cancellation, return or refund-related assistance, please contact our customer support team.
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+91 99476 64026